Returns Policy - Lif Nutrition

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Refunds & Replacements Policy

At Lif Nutrition, we are committed to ensuring your satisfaction with our products. We strive to provide a seamless experience for returns and replacements, prioritizing your convenience and peace of mind.

Claims for damaged, or defective items must be submitted within 30 days of receiving the product. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

We take full responsibility for any errors on our part and cover the expenses for replacements or full refunds.

If you, dear customer, have a problem with the products or find something out of place in your order, contact our customer service team at info@nutritionlif.com. Please provide a photo along with a brief explanation of the problem. We will review the issue immediately and notify you of the approval or rejection of a replacement or refund. Approved replacement requests will be processed within 3 business days and refunds will automatically be applied to your credit card or original method of payment within a few business days.

Exemptions for Replacement/Refunds:

Wrong Address: If an insufficient address is provided, resulting in a returned shipment, reshipment costs will be the responsibility of the customer.

Unclaimed Packages: Unclaimed shipments returned to our facility will require reshipment at the customer’s expense.

Buyer’s Remorse: Returns due to buyer’s remorse will not be eligible for a refund. Customers should contact you for product returns or exchanges, which can be facilitated at your discretion and expense.

Rejected by Customs: If a package is returned due to customs rejection, Lif Nutrition will not issue a refund. It is the responsibility of the store owner to research and comply with import regulations, including any necessary customs fees.

Late or Missing Refunds:

If you have not received your refund, please first check your bank account. Then, contact your credit card company and bank as there may be processing times. If you still require assistance, please reach out to our customer support team.

Please note that this policy is governed and interpreted in accordance with the English language, irrespective of any translations made for any purpose.

We value your satisfaction and strive to provide exceptional customer service. If you have any further questions or concerns regarding our refund and replacement policies, please don’t hesitate to contact us.